Consultation

Our Operational Excellence
Specialist Team

In the realm of business operational excellence, we believe that results speaks louder than words.
Here are some of our key achievements

Casey Ang

OE Chief Designer & Master Trainer

Full Seng

Corporate Strategy Specialist

Brian Lew

OE Chief Consultant

Vivian Tan

OE Chief Facilitator

Wilson Ang

Digital Transformation Specialist

Alex Heah

Financial Controlling Specialist

Dr. Ewen

Talent Development Specialist

Cyndi Yeow

Training Advisor

Who are we

We are a team of passionate professionals dedicated to operational excellence and empowering businesses to reach their full potential. With a wealth of experience and expertise in process optimization, Lean management, and Six Sigma methodologies, we bring a fresh perspective to streamline customer operations and drive efficiency.

Our collaborative approach fosters a culture of continuous improvement, where customer team’s insights and ideas play a pivotal role in shaping success. Whether you are a small startup or an established enterprise, we are committed to working hand in hand with you to achieve customer strategic goals and deliver exceptional results. Let us be customer trusted partner on the journey to operational excellence and sustainable growth.

Our Consultation Services

The modern world of working is changing rapidly. While on the one hand this change can be exciting because it creates new opportunities, it also creates more complexity and risks in the way we work

Overview of Our Consulting Services in Operational Excellence

Lenoxcells Consulting Sdn Bhd is expert in helping companies formulate winning strategies to become high-performance organization.

We are routinely called upon to partner with companies to help them develop and implement their operational excellence programs. These programs, in their optimal state, are indented and designed to drive operational improvement which are aligned to the corporate strategies.

We accomplish this by using our Operational Excellence Maturity Assessment framework which is based upon the four pillars of operational excellence namely Culture, Process Excellence, Integrated Business System, and Total Alignment.

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Operational Excellence
Maturity Assessment

Being able to develop and implement a successful operational excellence program are important and crucial to the ongoing success at many of the world’s best companies.

Whether it is driving improvement in speed of delivery, productivity, achieving world class quality, and cost reduction. Companies look to their ongoing improvement programs to continually delighting the customers and deliver what the customer wants, when they want it with the right quality at the right cost.

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Schedule a session to discover how Lenoxcells can help your organization achieve
This is exactly when the Operational Excellence
Maturity Assessment becomes vital:

Identify Gaps and Leveraging Strength

The Operational Excellence Maturity Assessment is designed to pinpoint these gaps and competencies, providing a foundation upon which the company can construct its journey towards operational excellence.

Nurturing Sustainable Operational Excellence Culture

Using the valuable information from the maturity assessment, companies can create a plan to establish a long-lasting culture of operational excellence.

Unveiling Strategic Paths to Enhanced Performance

The findings from the Operational Excellence Maturity Assessment will help company to identify specific operational excellence projects or programs that would lead to significant performance improvements.

4 Pillars of Operational Excellence

01

Culture

When it comes to operational excellence – its people first. The people you have on the team and the capabilities they have are the single most important component of any operational excellence program. They will determine whether the program is successful and to what degree it flourishes.

02

Total Alignment

To succeed, organizations must develop effective strategy deployment system that align work and behaviours with principles and direction in ways that are simple, comprehensible, actionable and standardized. 

03

Process Excellence

Process focus is one of the very crucial pillars in operational excellence program. A process focus recognizes that all outputs, whether product or service, are created by processes acting upon inputs. Equipping the people with the essential knowledge, skills and experiences to drive systematic continuous process improvement determine the degree to which the operational excellence program will flourish.

04

Integrated Business System

The journey to operational excellence begins by clearly defining the value through the eyes of the customers. Customer expectations must be clearly communicated so integrated business system can be designed to meet customer needs. Every employee must know “what good is – from eyes of customers”, whether his or her processes is meeting the customer expectations, and they must know what to do if it is not.

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