Consultation
Specialist Team
In the realm of business operational excellence, we believe that results speaks louder than words.
Here are some of our key achievements
Casey Ang
OE Chief Designer & Master Trainer
Full Seng
Corporate Strategy Specialist
Brian Lew
OE Chief Consultant
Vivian Tan
OE Chief Facilitator
Wilson Ang
Digital Transformation Specialist
Alex Heah
Financial Controlling Specialist
Dr. Ewen
Talent Development Specialist
Cyndi Yeow
Training Advisor
Who are we
We are a team of passionate professionals dedicated to operational excellence and empowering businesses to reach their full potential. With a wealth of experience and expertise in process optimization, Lean management, and Six Sigma methodologies, we bring a fresh perspective to streamline customer operations and drive efficiency.
Our collaborative approach fosters a culture of continuous improvement, where customer team’s insights and ideas play a pivotal role in shaping success. Whether you are a small startup or an established enterprise, we are committed to working hand in hand with you to achieve customer strategic goals and deliver exceptional results. Let us be customer trusted partner on the journey to operational excellence and sustainable growth.
Our Consultation Services
The modern world of working is changing rapidly. While on the one hand this change can be exciting because it creates new opportunities, it also creates more complexity and risks in the way we work
Overview of Our Consulting Services in Operational Excellence
Lenoxcells Consulting Sdn Bhd is expert in helping companies formulate winning strategies to become high-performance organization.
We are routinely called upon to partner with companies to help them develop and implement their operational excellence programs. These programs, in their optimal state, are indented and designed to drive operational improvement which are aligned to the corporate strategies.
We accomplish this by using our Operational Excellence Maturity Assessment framework which is based upon the four pillars of operational excellence namely Culture, Process Excellence, Integrated Business System, and Total Alignment.
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Operational Excellence
Maturity Assessment
Being able to develop and implement a successful operational excellence program are important and crucial to the ongoing success at many of the world’s best companies.
Whether it is driving improvement in speed of delivery, productivity, achieving world class quality, and cost reduction. Companies look to their ongoing improvement programs to continually delighting the customers and deliver what the customer wants, when they want it with the right quality at the right cost.
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Maturity Assessment becomes vital:
Identify Gaps and Leveraging Strength
The Operational Excellence Maturity Assessment is designed to pinpoint these gaps and competencies, providing a foundation upon which the company can construct its journey towards operational excellence.
Nurturing Sustainable Operational Excellence Culture
Using the valuable information from the maturity assessment, companies can create a plan to establish a long-lasting culture of operational excellence.
Unveiling Strategic Paths to Enhanced Performance
The findings from the Operational Excellence Maturity Assessment will help company to identify specific operational excellence projects or programs that would lead to significant performance improvements.
01
When it comes to operational excellence – its people first. The people you have on the team and the capabilities they have are the single most important component of any operational excellence program. They will determine whether the program is successful and to what degree it flourishes.
02
Total Alignment
To succeed, organizations must develop effective strategy deployment system that align work and behaviours with principles and direction in ways that are simple, comprehensible, actionable and standardized.
03
Process Excellence
Process focus is one of the very crucial pillars in operational excellence program. A process focus recognizes that all outputs, whether product or service, are created by processes acting upon inputs. Equipping the people with the essential knowledge, skills and experiences to drive systematic continuous process improvement determine the degree to which the operational excellence program will flourish.
04
Integrated Business System
The journey to operational excellence begins by clearly defining the value through the eyes of the customers. Customer expectations must be clearly communicated so integrated business system can be designed to meet customer needs. Every employee must know “what good is – from eyes of customers”, whether his or her processes is meeting the customer expectations, and they must know what to do if it is not.
“KC is a dedicated, detailed and responsive person. In addition, he is a patient and good listener, and able to articulate complicated process, job or work in a simple way that layman can understand.”
“After the Hoshin workshop, my staffs and I are very happy and positive about the workshop. We can see a clearer picture about the company and my staffs are able to see a clearer career path in this company as well. Thank you.”
“We thoroughly enjoyed your presentation yesterday. Your delivery was so engaging and able to impart the knowledge on Hoshin Planning to the business networking group. Thank you very much for such an enlightening and informative presentation.”
“After the training session, we not only saw an improvement of 42% in our process cycle time, we have also identified a process improvement that will enable us to increase an additional 30% capacity! We would highly recommend Mr. Casey and his capable team on providing guidance and assistance for any companies which need professional training and company transformation.”
“KC is a true professional who is result-oriented, dedicated and practises his expertise in Lean Six Sigma to the fullest. He had helped the company in saving millions of dollars as well as reducing tremendous wastages. He also practises his skills on other departments beyond Manufacturing which include but not limited to CoC Marketing, Sales, Customer Service, and many more. He also blends his skills within team buildings, making them uniquely effective compared to normal team buildings. I will strongly recommend KC to anyone who would like to implement Lean Six Sigma within his/her organization. He will definitely be able to turn it around with full value of Capital Savings, Wastage Reduction, as well as improving the efficiencies and productivities.”
“While Casey is an organizational excellence coach, he is also good at people management. He always believes that both consistency and the human factor are important in management, this makes him a great consultant, and I really get inspiration from him.”
“Casey is reliable, dedicated, and responsible. In the past one year, with his consultation, my company has experienced such huge changes and growth. He has helped us to implement an effective operating system. The changes and improvement have made our company more efficient and improved our profitability. I would rank him as one of the best consultants we have ever had.”
“Casey was excellent when he taught us Lean Six Sigma Green Belt. Throughout the course, Casey was able to convey the content clearly to us. Whenever we had questions, he would answer them in such a way that we could understand the concept easily. At times he would top up with his own life experiences to help us visualize in real-world situations on how Six Sigma content can be applied. Casey was also very patient with our questions and he could drive the entire class for productive discussions that would further energize the class to the next level.”
“I like how Casey relates the training to real industrial experience. It allows us to understand both theory and how to practise it.”