Mapping The Process


This course will teach you the fundamentals of process (flow) mapping and how to facilitate process mapping in a process improvement project environment;

  • What is a process?
  • Attributes of a good process
  • What is a process map
  • Common symbols used
  • Functional versus swim lane
  • The “hidden factory”
  • Facilitating process mapping with a team
  • Level of detail to capture?
  • The purpose of process mapping

Estimated duration: 1 1/2 hours (including exercises, if applicable)

COURSE MATERIALS: Included in your course materials is a “workbook” that offers a 3-slide per page booklet that you can download and/or print for note taking. Additional templates and other required resources are also included your course files.

TEST YOUR KNOWLEDGE: You can assess your understanding of the topics presented in this course by completing the test at the end of the course.


  • Mapping the Process
  • The Pitfalls Of Process Mapping-The Process Consultant
  • Test your knowledge!


All units must be completed.

as per IC for HRDF claimable purposes (if any)