This course will teach you the fundamentals of process (flow) mapping and how to facilitate process mapping in a process improvement project environment;

• What is a process?
• Attributes of a good process
• What is a process map
• Common symbols used
• Functional versus swim lane
• The “hidden factory”
• Facilitating process mapping with a team
• Level of detail to capture?
• The purpose of process mapping

Estimated duration: 1 1/2 hours (including exercises, if applicable)

COURSE MATERIALS: Included in your course materials is a “workbook” that offers a 3-slide per page booklet that you can download and/or print for note taking. Additional templates and other required resources are also included your course files.

TEST YOUR KNOWLEDGE: You can assess your understanding of the topics presented in this course by completing the test at the end of the course.